The previous reply meant an apology, it doesn’t claim anything.
I have offered you a refund(in the other thread you created) even though you are past the 30 days, since you are not satisfied with the service. I don’t want to work on this issue if you are taking the refund. Please confirm whether you want a refund or continue working with the plugin/service. You can’t ask for the refund later, even if the functionality you are looking for may not be achieved with this plugin.