Can't activate pro version

Tagged: Activation issue

This topic has 5 replies, 2 voices, and was last updated 9 years, 2 months ago by Syam Mohan.

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September 28, 2015 at 8:12 pm #16693

Concept Image
Spectator

Hello,

We’re using a User Role Editor Business Pro license but we can’t activate it through the WordPress admin of one of our websites.

The ‘Go Pro’ section just displays the features/prices table but not the text field to enter our license.
We can’t activate the Pro version so we can’t assign roles to custom post type and custom plugins for our client.

I suppose it can be a matter of compability with another plugin.
We’re using :
– Native Multisite
– Custom Post Type UI
– ACF Pro

Any idea to resolve this issue?

Best regards,

September 28, 2015 at 8:54 pm #16698

Syam Mohan
Keymaster

Hi Nick,

Can you make sure the PRO plugin is activated and the free version is deactivated.

Thanks

Syam

September 28, 2015 at 9:38 pm #16701

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Spectator

This reply has been marked as private.

September 28, 2015 at 10:18 pm #16706

Syam Mohan
Keymaster

Hi Nick,

What I meant to say is make sure your pro plugin is activated within the plugins page and free plugin is deactivated. That screenshot shows the screen of the free plugin.

Thanks

Syam

September 29, 2015 at 3:38 pm #16730

Concept Image
Spectator

Hello,

Aha! You’re right, the plugin installed is not the pro version*…
I will plug the PRO version and deactivate the other one.

Thank you Syam

Best regards,
Nicolas

* What about having a single version of the plugin in which advanced features will be unlocked when the PRO licence is checked ?

September 30, 2015 at 6:33 am #16764

Syam Mohan
Keymaster

Hi Nick,

I thought about that, then decided to not release the code into a public repository.

Thanks

Syam
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