Licence key not activating

This topic has 12 replies, 2 voices, and was last updated 7 years, 7 months ago by Kerry Page.

Viewing 13 posts - 1 through 13 (of 13 total)

Author

Posts
October 1, 2017 at 6:03 pm #58041

Kerry Page
Participant

Hi

I was using your free version fine so decided to upgrade to the pro as I needed some of the extra features, however when I enter the licence key and click activate the page refreshes and I receive the email stating it is active but it doesn’t actually do anything else on my site. I am using a multisite with version 4.8.2 wordpress. Please help.

October 2, 2017 at 5:19 pm #58057

Syam Mohan
Keymaster

Hi Kerry,

Can you check your debug.log file for any errors? This usually happens when the DB entries are not created.

Thanks

Syam

October 2, 2017 at 9:27 pm #58074

Kerry Page
Participant

I am not seeing any errors in my debug.log file regarding your plugin.

October 3, 2017 at 7:05 pm #58120

Syam Mohan
Keymaster

Hi Kerry,

Can you check your DB and find the table ‘wpfront_ure_options’ and see whether the ‘id’ column has the autoincrement enabled?

If you are not sure how to do this, can you give me access to your site?

Thanks

Syam

October 4, 2017 at 6:43 pm #58177

Kerry Page
Participant

Hi

Yes the id column has the autoincrement enabled. Just so you are aware I am running a multisite, thats why I purchased the pro version.

Thanks

October 4, 2017 at 10:34 pm #58182

Syam Mohan
Keymaster

Hi Kerry,

I’m not sure why its not working. Is it possible for you to give me access to your site?

Thanks

Syam

October 4, 2017 at 10:42 pm #58184

Kerry Page
Participant

I have set you up an account and you should have received an email.

October 7, 2017 at 11:18 am #58290

Syam Mohan
Keymaster

Hi Kerry,

It looks like I do not have access to the network dashboard. Also is it fine if I install a DB management plugin to see the DB data?

Thanks

Syam

October 7, 2017 at 2:23 pm #58291

Kerry Page
Participant

OK you now should have network rights. Yes it is fine to install a DB management plugin.

Thanks.

October 9, 2017 at 10:06 pm #58358

Syam Mohan
Keymaster

Hi Kerry,

Thank you for giving me permissions. But I couldn’t get the DB management plugin to work. It was giving me a blank page. Usually these type of plugins require PHP execution in their plugin folder. So this could be a permission issue. Is it possible for you to give me FTP and DB access to your site?

Thanks

Syam

October 9, 2017 at 11:43 pm #58360

Kerry Page
Participant

This reply has been marked as private.

October 11, 2017 at 10:24 pm #58468

Syam Mohan
Keymaster

This reply has been marked as private.

October 12, 2017 at 2:35 pm #58503

Kerry Page
Participant

Thank you for your help, this is now working!
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Viewing 13 posts - 1 through 13 (of 13 total)

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