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Tagged: licence

  • This topic has 5 replies, 2 voices, and was last updated 10 years ago by Syam Mohan.
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • October 15, 2015 at 6:59 pm #17471
    Henk van der Veen
    Spectator

    I obtained the User Role Editor Business Pro.
    Removed the free version and installed the Pro version.

    Then inserted the licence key.
    Nothing happens for a long time, and then:

    ERROR: Unable to contact wpfront.com
    Details: connect() timed out!

    Please advice,
    Thanks

    October 15, 2015 at 7:43 pm #17474
    Syam Mohan
    Keymaster

    Hi Henk,

    Can you verify your servers connectivity to wpfront.com? Something is blocking the connection to wpfront.com servers. It could be an IP block.

    Let me know if you need any assistance.

    Thanks

    Syam

    October 15, 2015 at 8:18 pm #17477
    Henk van der Veen
    Spectator

    Thanks for your quick response.

    Your IP range was blocked in our servers firewalls because of lots of brute force attacks from OVH IP-ranges.
    Are you hosted with OVH?
    Or can you give me your IP-range, so I can check and have it whitelisted.

    Regards,
    Henk

    October 15, 2015 at 9:35 pm #17485
    Syam Mohan
    Keymaster

    Hi Henk,

    wpfront.com is hosted on DigitalOcean and server IP is 107.170.201.181

    Thanks

    Syam

    October 16, 2015 at 1:56 am #17502
    Henk van der Veen
    Spectator

    I had the tech guys whitelist you IP.
    Thanks for helping out.

    October 16, 2015 at 8:22 am #17531
    Syam Mohan
    Keymaster

    Glad to help.

    Please subscribe to the newsletter if you haven’t already. I send out emails if in case the server IP is changed. Your server needs connection to wpfront.com to receive automatic updates.

    Thanks

    Syam

  • Author
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Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Obtained Pro but cannot activate licence’ is closed to new replies.
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