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Tagged: Woo Woocommerce Order Status Email

  • This topic has 12 replies, 2 voices, and was last updated 10 years ago by Syam Mohan.
Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • June 24, 2015 at 7:22 am #11632
    Michael Philip Adie
    Participant

    I upgraded to Pro on its recommendation to enable Order Statuses and Order Status Emails in Roles in it’s setting which are a function of WC and WooCommerce Order Status Manager plugin.

    Since then I was unable to save/enable any new Order Status Emails I create.

    Pro is adding a permissions field in the Order Status Emails creation tool which I have tried enabled and disabled.

    I have deactivated the plugin but it still is showing these scrambled fields in my Order Status http://awesomescreenshot.com/09550fc52d

    The enable mail function has not returned.

    June 24, 2015 at 9:51 am #11642
    Syam Mohan
    Keymaster

    Hi Phil,

    Even after deactivating the plugin your functionality didn’t return back to its original state?

    Thanks

    Syam

    June 24, 2015 at 10:45 am #11645
    Michael Philip Adie
    Participant

    Yes after deactivating Standard version and reactivating just now the scrambled image portion disappered. Woocommerce and their Storefront core theme use your Standard version for roles like Shop Manager, etc. in their Shopping Cart plugin.

    When I turned off Pro I turned the standard version back on. I see again that in Role settings that it is forcing me to upgrade to Pro to get access to Status features. Won’t let me click on them and they only appeared after I installed the WooCommerce Order Status Manager Plugin.

    http://awesomescreenshot.com/0f150g2o3d

    I can create email conditions in the Status Order plugin but not enable or save the actual template in the Email section where it appears.

    It’s a bit of a circle with your Standard plugin showing that in Admin I don’t have access to these features and when use Pro it causes some conflicts.

    Any suggestions?

    June 24, 2015 at 11:17 am #11647
    Michael Philip Adie
    Participant

    I have a ticket into WooCommerce in regards to the conflict but they usually take days to respond.

    I am not a coder but the other thing that seemed suspicious is that there are 2 “ss” instead of a single “s” on these functions in the Role control for Administrator for Order Statuse in WPFront User Role Editor Business Pro.

    http://awesomescreenshot.com/02350g955c

    I bought your Business Pro version but would it be possible to get your Personal Pro plugin to try and see if that is the issue as maybe Woo only tested with that one.

    June 24, 2015 at 6:01 pm #11670
    Syam Mohan
    Keymaster

    Hi Phil,

    I don’t think the Personal Pro will help you. Its basically the same code.

    Is it possible for you to give me access to your site with the steps I need to take so that I can see the issue?

    Thanks

    Syam

    June 24, 2015 at 7:10 pm #11674
    Michael Philip Adie
    Participant
    This reply has been marked as private.
    June 24, 2015 at 7:43 pm #11676
    Syam Mohan
    Keymaster

    Hi Phil,

    You didn’t give me the login URL. To see the issue in action what should I do? Create a new order status?

    Thanks

    June 24, 2015 at 7:55 pm #11677
    Michael Philip Adie
    Participant
    This reply has been marked as private.
    June 24, 2015 at 8:29 pm #11679
    Syam Mohan
    Keymaster
    This reply has been marked as private.
    June 25, 2015 at 4:13 am #11693
    Michael Philip Adie
    Participant
    This reply has been marked as private.
    June 25, 2015 at 9:24 am #11725
    Syam Mohan
    Keymaster

    Hi Phil,

    Mean time if you want the custom CSS, please let me know.

    Thanks

    June 26, 2015 at 1:22 pm #11812
    Michael Philip Adie
    Participant

    Hi Syam,

    WooCommerce got back to me after some persistance.

    “We looked into this and found that this bug with saving on the custom email pages was introduced in WooCommerce version 2.3.10 (released on June 1st) and has since been patched in core. This fix should be released in 2.3.12 whenever that is out.”

    They provided me with a patch which has it working again.

    Thanks for your assistance. Since they are using your plugin in Storefront I am sure you will be getting some inquiries from WooCommerce users in future.

    No need for the custom css but thank you again.

    June 26, 2015 at 6:14 pm #11821
    Syam Mohan
    Keymaster

    I’m glad that your issue is fixed. Thanks Phil.

  • Author
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Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘Problems Since Activating With WooCommerce Order Status Manager’ is closed to new replies.
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