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Tagged: licence issue
Hi, we had been using licence key on dev site. but then we deleted dev site without deactivating and can’t seem to migrate our key to production site – becor.org through our account (deactivate/reactivate).
can you help?
Hi Jessica,
Can you try activating it on your production site now?
Thanks,
Syam
You need to go to your account at wpfront and change the url to the new site.
Hi Chris,
Do you still need help with this?
Thanks,
Syam
I am having a similar but slightly different issue. I upgraded to the pro version but I can’t get the license key to work on more than one site.
It’s telling me my pro license key isn’t working but I’m copying and pasting it right from my account. Can you please help?
Hi Sara,
Can you please share a screenshot of your issue?
Thanks
Hi Augusto,
Are you receiving any error?
Thanks
Hi Augusto,
Can you take a look into the debug.log file? If you don’t know where to look, can you give me access to your site?
Thanks,
Syam
Hi Augusto,
Can you also give me FTP access?
Thanks