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Hi, just bought the license, but we can´t activate the plugin. So we need help
The Website: http://www.dslv-bayern.de/
Hi Tobias,
Do you see any errors? What happens after you activate it?
Thanks
Syam
If I activate the plugin I see only the demo version of the plugin. I have activated the plugin here on wpfront.com but nothing happens.
I get some errors with other plugins but also if I deactivate all other plugins the role plugin does not even get actiated.
Hi Tobias,
I’m having a hard time understanding, there is nothing to be activated on wpfront.com. Can you make sure you are following the instructions given in the below link?
Thanks
Syam
ok I understand, but here is my problem. I just don´t see the field for the activation.
Hi Tobias,
Can you delete existing installations(both free version and pro version) then try uploading the PRO zip again?
Thanks
Syam
ok everything is fine. I just deleted the plugin one more time and reuploaded the plugin and now…I can activate the plugin 😉
I’m glad it worked for you.
Thanks
Syam
Hello,
I have the same issue with my installation. But in my case this solution is not working. What can I do?
regards
Michael
Hi Michael,
You do not see the license field at all? What does the title say in ‘Go Pro’ page?
Thanks
Syam
Hi Syam,
the license field is not visible anywhere. The title in “Go Pro” says: “WPFront User Role Editor Pro” the page title says: “Go Pro < Rose Beauty – WordPress”
Regards
Michael
Hi Michael,
It looks like you have the free version still active. Can you delete the free version and re-install the PRO plugin zip file?
Thanks
Syam
Hi Syam,
no it isn’t active. I did read your posts above and therefore I uninstalled both, the free and the pro version, for a clean install of pro version.
Regards
Michael
Hi Michael,
Sorry to ask you this. But can you try it one more time. And if it still doesn’t work, can you give me access to your site?
Thanks
Syam
Hello Syam,
I am sorry your plugin is not working correctly. I can delete and install ist 100 times. It is not working.
Please send my my money back or send me a solution.
Regards,
Michael