Unable to give users access to a plugin

This topic has 4 replies, 2 voices, and was last updated 6 years, 3 months ago by Syam Mohan.

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June 23, 2018 at 4:48 am #69822

Monique Clark
Spectator

I have installed a premium plugin for exporting customer data (orders, subscriptions etc) from WooCommerce, but my client can’t seem to use the plugin. It works from my Admin account – but not from my clients custom Role.

Can you help me look into this and see if we can work it out?

June 24, 2018 at 9:12 am #69839

Syam Mohan
Keymaster

Hi Monique,

Are you trying to give them access to the admin menu items created by this plugin?

Thanks

Syam

July 10, 2018 at 10:45 am #70819

Syam Mohan
Keymaster

Hi Monique,

Do you still need help with this? Or can I close this thread?

Thanks

Syam

July 13, 2018 at 7:42 pm #71001

Monique Clark
Spectator

Sorry, I replied to the emails instead of the thread. You should turn on an autoreply to let people knows when they’ve incorrectly replied to an unmonitored email address.

—

I am trying to give them access to the items within the ‘WooCommerce’ admin menu that were created by the plugin.

They actually can see and access the menu items, but as soon as they try to ‘Export’ – they are taken to the WordPress login screen again.

I searched all the WPFRONT settings and there’s nothing for this particular plugin.

July 13, 2018 at 9:45 pm #71006

Syam Mohan
Keymaster

Hi Monique,

Sorry about the reply address. I’ll try to setup an auto responder.

I have no experience with WooCommerce, but it sounds like an issue with that plugin. Have you tried giving the user all capabilities just to see whether that fixes the issue?

Thanks

Syam
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