Hi Jessica,

Sorry for the late response. I can still help you fix the issue, so that you don’t need that extra plugin. Until this issue is fixed you can keep it.

I still need the URL of the page where you see unauthorized message. Just go to the page where you see the “You do not have sufficient permissions to access this page.” message and copy the URL from browser.

Thanks

Syam

Hi Jessica,

Can you copy and paste your edit URL here?

Thanks

Syam

Hello,

Thanks for letting me know. I’m already aware but doesn’t have the time to test it right now. I’ll probably have to upgrade my licensing system for that, and upgrading it involves a lot of testing because it usually breaks something.

Syam

Hi Florent,

The screen shot shows none of those capabilities is enabled. Am I missing something here?

Thanks

Syam

Hi Florent,

Try enabling all three capabilities for the Editor role and check whether its working.

Thanks

Syam

Hi Emma,

Vimeo page is giving me an error and saying “Sorry, we couldn’t find that page”.

Can you check the URL?

Thanks

Syam

Hi Florent,

This could be because the editor role doesn’t have the required capabilities or Visual Composer specifically check for Administrator role.

Can you do the following test?

Create a test role with all the capabilities in your site(use ‘Select All’) and see whether Visual Composer works for this test role.

Thanks

Syam

Hi Bea,

I’m not sure I understand the issue. So you have a widget which is enabled for Group Leader but not for Customer. And it is not visible for a user who has both the roles, but you want it to be visible. Is this your issue? If possible can you share a screen shot of your widget permission?

Thanks

Syam