Hi Jon,

I’m not sure whether we are talking about the same issue here. I thought this prevents the ‘Add New User’ button from appearing, making it impossible to add a user. I didn’t know that it crashes your site.

You still can add four more sites to your activated list. Can’t you add your staging and development sites to the list? If you can send me the list, I’ll add these for you.

I’m very sorry to hear that you are unhappy with your renewal. Renewals are not covered under refund policy. But I’ll make an exception in your case and refund you the renewal payment. Do you still plan to use the license after the refund? Because refunding will revoke your license key. I’ll have to manually update your license key status.

Please let me know.

Thanks

Syam

Hi Jon,

Sorry, this isn’t fixed yet. This plugin is undergoing major changes right now and it will be fixed as part of the next major version, very soon I’ll be releasing a beta version. Since this issue only happens when the license is not activated, I moved this into the backlog.

But if you really need a fix now, I can send you a custom version.

Thanks

Syam

Thanks for the update.

Hi Alison,

Yes, it is. Are you facing any issues?

Thanks

Syam

Hi Volker,

This sounds like a configuration issue. Do you get the same error if you try to activate a different plugin?

“advanced-cache.php” is not a file associated with this plugin. Its usually created by caching plugins. Do you have any caching plugin in your site?

Thanks

Syam

Hi Guido,

Sorry for the late response.

Are you talking about the editor in WP5.0? I haven’t looked at the possibilities with it. Sorry, it won’t be part of next update. But I’ll definitely keep this suggestion in mind.

Thank you.

Syam